After-sale Service

Provide guarantee period for machinery
Our standard guarantee period is one year. One year guarantee starts from the time after our engineer finish commissioning in customer workshop. Our company bears the responsibility in repairing and/or replacing the defective goods due to manufacturing reason.
Provide on-site installation, commissioning, training
On-site installation, commissioning and training are most important part of after sale service, especially for customers who are new to this industry. After customer notification, we will arrange our after sale engineer for installation, commissioning and training.
Our after sale engineers are skilled and fully trained to ensure every machine we delivered must work in good condition to maximize customer benefits. After machine installation and commissioning, our engineers will train your workers to fully understand how machine working, how to operate the machine and machine maintenance. We will make sure you can operate and maintain the machine by yourselves.
Provide lifelong service, on site repair and upgrade for machine
Our company provides lifelong service for our machines. We can provide online guide of how to operate, repair or maintain the machine. If still can not solve the problem, we will send our engineer directly to your workshop to fix the problem. Any upgrade available, we will inform you.

We always keep sufficient spare parts in our warehouse, if some spare parts quantity are below limit, our system will inform production and procurement department. If some big parts are not available, our workshop will put that big part in priority and finish it as soon as possible to minimize customer loss.